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How can I change my Start Time

  • Updated

If you've registered for a race but would like to change your start time, this article will outline that process. 

To change your start time within your current time block:

  1. Log into your Spartan Account
  2. Click your profile button in the top right, then select Events. 
  3. Choose the race you would like to change times for. 
  4. Click the 3 dots on the right and select Change Information.
  5. Then click CHANGE next to your current start block. 
  6. Scroll down to "WAVE TIME".
  7. Select your new desired start time for your current start block from the drop-down menu.
    1. Please note, that you will not be able to select times that are sold out.
  8.  See Screen Shot BelowWave_time.jpg 
  9. Scroll down and resign the waiver and then click "Update Information".

Please note: If you are running with a team, your team members will be grouped within the preferred time that the majority of the team chose.

For Example: Morning and Afternoon teammates will NOT be combined into a single time. Specific start times ARE NOT guaranteed.

 

To change to a different time block (Competitive, Early Morning, Open):

If you registered for your event with a Season Pass or Trifecta Pass please contact Customer service at info@ca.spartan.com for help. 

    1. Log into your Spartan Account 
    2. Click your profile button in the top right, then select Events.
    3. Choose the race you would like to change times for. 
    4. Click the 3 dots on the right and then click Upgrade Ticket.
    5. Click CHANGE next to your current Start Block. 
    6. Select the new time block you would like to change to. Please note, that you will only be able to move into a time block that is not sold out, with no exceptions. TS_ime_Change_4.png
    7. Scroll down to "WAVE TIME".
    8. Select your new desired start time for your new start block from the drop-down menu
      1. Please note, that you will not be able to select times that are sold out.
    9. Scroll down and resign the waiver and then click "Update Information".
    10. After you choose your new time block, you'll get a screen confirming the charges (if any). If you are changing into an Open Heat (Morning or Afternoon), you will have the option to select a new preferred start time. Just remember, these times are just a preference, not a guarantee. Official start times are posted about 10-14 days before race day. 
    11. You will be responsible for paying in difference in price between the price you paid for your current start time and the current cost of the new start time. There will also be a small Service Fee added to your order for online processing. You will not be refunded if you choose to move from a higher-priced time block to a lower-priced time block.

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